ServiceTrack provides a solution for direct service organizations to increase the efficiency and reliability of service workflow through technology while helping case workers to focus on what matters the most – quality service to their clients.
Designed for high multi-user concurrency in a thin client environment, our solutions are well-suited for organizations with anywhere from 5 to 5000 staff-working out of a single location or multiple sites. All components of the system have been developed for the most challenging of mission-critical large data environment. The database can support terabytes of data with high degree of performance and reliability.
Usability
Usability - Servicetrack is developed with significant amount of effort focusing on intuitive, effortless navigation by the design staff. Navigation is largely based on a user-friendly browser format keeping user’s daily web application preference in combination with many easy-to-use features such as search operator, real-time spell-check, and input validation. Many others tools which are available only in traditional windows environment are incorporated so users with basic computer knowledge using programs such as word, excel, internet explorer will only require minimum training to be able to start operating ServiceTrack.
Flexibility
Flexibility - ServiceTrack benefits greatly from its object-oriented .NET development methodology and 3-tier design concept. It makes the system flexible and open for future modification and customization based on user requirement easy while ensuring the integrity of the system. On-site administrators can quickly and easily reassign field values, add new fields, specify drop down values and create custom case documents. In addition to full flexibility over a range of system defaults and parameters, many features can be configured differently to meet the particular operation environment of the agencies.
ServiceTrack
