ServiceTrack provides a solution for direct service organizations to increase the efficiency and reliability of service workflow through technology while helping case workers to focus on what matters the most – quality service to their clients.
ServiceTrack, available in both ASP (hosted) model and Site-Installed (purchase) model, includes an adaptable suite of modules that integrate, manage and track activities in the service lifecycle.
Secure accessibility anywhere anytime
Provide paperless record keeping by using online forms, service requests, and account management accessible via the internet or on your agency’s network
Accelerate case process
Improve caseload management by allowing agencies to automatically assign and route cases, accelerate case processes with workflow, and manage complex case from a single application
Case load analysis got easier
Equip case managers with real-time visibility and intelligence into caseloads, service delivery, and operations
Prevent duplication
Increase fraud prevention by improving visibility into duplicative and suspicious benefit application requests, cross-matching data with different departments or agencies, and initiating workflow-driven alerts to employees for follow-up activities
Document management
Enable point and click access to image and document content through integration with back-office application such as Word, Adobe
Dynamic reporting
Help direct service staff with a tool to improve effectiveness, provide administrator with more resources for decision-making, give management and funding entities a clear view of results on investment
ServiceTrack
